Home Living Consultation terms and conditions

These General Terms and Conditions of Sale apply to any order you place for Occupational Therapist (OT) Assessment Services as advertised on www.completecareshop.co.uk (the Website) as a consumer. You must read these General Terms and Conditions of Sale carefully. By placing an order, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any service.

Should you have any questions on our terms and conditions as detailed below, please contact our friendly and helpful Customer Service team.

This service is zero rated (0%) for VAT.

Prices shown for Occupational Therapist virtual assessment only. We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer's order.

Services can be requested by completion of the Contact Form on the website or by calling the local service centre as detailed on the Website. The contract will be considered to have commenced once you have agreed an assessment and received our email or postal order confirmation.

Services contained on the Website are offered subject to availability. Under normal circumstances all services are available within 7 working days. If, however, the service is not available within the stated timescale, for example due to increased demand or staff illness, we will advise you promptly and endeavour to supply the service as soon as possible. 

If you have any enquiries on the above, please don't hesitate to contact our Customer Service team.

Payment is to be made at least 24 hours before the appointment time for an Occupational Therapist Assessment by credit/debit card and by telephoning the team on 0345 646 1861.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) (Regulations 2013) (“CCR”) you have a right to cancel all or part of your contract at any time up to 14 days prior to the delivery of the service without giving any reason. If you require the service to be delivered within this 14 day period, this will be confirmed via your booking and you have a right to cancel all or part of the contract at any time prior to the delivery of the service.

To exercise the right to cancel you must inform us, within the cancellation period, of your decision to cancel this contract by contacting our Customer Service team.

Customer not available at the time arranged for the virtual assessment – we reserve the right to retain 20% of the charge of the Assessment when a customer is not present at the agreed time without informing us first.

If we are unable to attend the assessment due to unforeseeable circumstances, we will either arrange a new appointment or provide a full refund.

Any refunds will be made within 14 days of the cancellation of the assessment.

The Company is continually seeking to improve the quality and value of its goods and services. Whilst every care is taken to ensure illustrations and descriptions on our website are accurate and informative, we do reserve the right, if appropriate, to change service specifications or improve our services.

For the purposes of internal training we will from time to time monitor and sometimes record customer telephone communications. Confidentiality for our customers is always assured.

Should the customer wish to formally complain, they should write to the Clinical Service Lead:

• By e-mail
  [email protected]  
  
  or
  
• By post
  NRS Healthcare, Sherwood House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB

The complaint will be promptly acknowledged and should the complaint not be resolved within five working days the company will provide regular feedback until full resolution.

Any advice and information given to you when using any of our telephone or online services is based solely on the information provided by the customer. We will do our best to advise but we cannot be held responsible if any products purchased as a result do not meet the customers need.

Anything prescribed in the assessment is for information purposes only and does not constitute investment advice, legal or professional advice and should not be treated as a substitute for the advice of your own doctor or any other health care professional. You should always consult your own GP if you are in any way concerned about your health or the health of another person.

Any links or recommendations to products to websites are provided for your convenience only.  We are not responsible for the availability or content of such websites, nor for any products or services available from them. Any such link should not be seen as an endorsement of such websites, or any products or services contained on them. 

You should be aware that your use of such other websites may be subject to additional terms and conditions imposed by the owners of those websites. Your dealings with such third parties are between you and the third party, and we accept no liability as a result of you accessing such websites or entering into contractual arrangements with the operator in question.

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do.

We shall not be liable to you in contract, tort (including negligence) or otherwise for:

• any loss or damage arising from your use of the online questionnaire;
• any loss or damage arising as a consequence of viruses received by you via the website.
• any loss or damage arising as a consequence of our failure to provide the online questionnaire in accordance with this document; and/or
• any economic losses (including loss of profits) any indirect or consequential losses, loss of data, goodwill or reputation, or for any wasted expense including but not limited to losses caused by viruses.

In any event we will not be liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control.

All our staff who deal with customers are enhanced DBS checked and all Occupational Therapists are professionally qualified and registered with the British Association of Occupational Therapy and the Health and Care Professions Council (you can check the register here).

Our staff work to the professional Code of Conduct set out for them which can be seen here: https://www.hcpc-uk.org/standards/standards-of-conduct-performance-and-ethics/

We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third-party unless we agree in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third-party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do this within the United Kingdom.

©Complete Care Shop is the trading name of Nottingham Rehab Limited. Registered Office: NRS Healthcare, Sherwood House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB. Registered in England and Wales No. 1948041.