Updates on the recent situation

We are extremely sorry for the recent disruption and thank you for your patience and understanding.

You can now place orders for delivery and Customer Service can take your calls. We’re having to use a manual process for orders and deliveries, which means that it will be slower than usual, but you will get your item(s). 

Our specialist team have been investigating the recent incident and have worked hard to try and get our systems restored as quickly as possible. 

Where is my order?

If you have any queries regarding an existing order, please contact Customer Service on 0300 1000 248.

When will my order be delivered? 

We’re currently unable to give specific delivery dates, please allow up to 14 days before contacting us about the delivery of your order. 

Next day delivery is currently unavailable. 

How do I contact customer service? 

You can contact Customer Service on 0300 1000 248. Please be aware that our Customer Service team is currently dealing with an extremely high volume of queries and it may take longer than usual to respond. 

I need to return an item, what should I do?

We've temporarily extended our returns window, so that orders purchased between 28th February 2024 and 3rd April 2024 have 60 days to be returned. You can find our returns policy here.

This page was last updated on 19/04/2024.