Contact us

Before You Get in Touch

Have a question about your order?
Please have your order number ready so we can help you quickly.

Checking on a delivery?
We start processing your order straight away so it reaches you as soon as possible. Once dispatched, our delivery partner will keep you updated by email or text—so please keep an eye on your messages.

If your order hasn’t arrived yet, we kindly ask that you allow up to 7 working days from your dispatch confirmation before contacting us. Our UK-based team responds to all queries as promptly as possible. Thank you for your patience and understanding.

Need to return an item?
If you’ve received your order but need to return it, please review our Returns Policy and complete the relevant form.

 

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Opening Hours

Our friendly Customer Service team is available:

• Monday to Friday: 8:30am – 5:00pm

• Saturday & Sunday: Closed

• Bank Holidays: Closed

 

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Ways to Contact Us

Call:
0300 100 248
Available during working hours. Calls cost the same as a standard local or national landline. If your tariff includes landline calls, this number will be included.

Live Chat:
Use the pop-up window on our homepage. Available during working hours and weekends (subject to staffing). If the pop-up isn’t visible, please use one of the other contact options.

Email:
customerservice@completecareshop.co.uk
Emails are monitored during working hours only.

Write to Us: